AI + Human = Performance

AI handles the simple interactions. We build the team for everything else.

Every interaction that reaches a human agent is now harder, more complex, more emotional. SmartAgentPro turns average hires into above-average performers — across voice, chat and email.

Play Your First Session → Explore the Platform

🎮 Fully gamified — XP · Badges · Streaks · Leaderboards

🎙 Voice

💬 Live Chat

📧 Email & Tickets

Customer service agent smiling with headset

Session Score

/ 100 · Empathy 91 · Clarity 88

Badge Unlocked ✨

❤️

Empathy Master

Scored 85+ on Empathy & Tone

Current Level

⭐

Rising Star

1,240 XP · 260 to Pro

Practice Streak

🔥

day
streak

The Platform

One platform. Three modules.
Every stage of the agent lifecycle.

Choose the modules that match your needs. Each one is powered by the same AI engine and works across all support channels.

MODULE 01

🎯

Training & Development

🎮 Fully Gamified

Agents practice with AI-powered customer simulations before they ever touch a real customer. Dynamic avatars react to everything the agent says.

AI customer avatars with realistic personalities
Standard & role-reversal simulation modes
Post-session scoring & personalized training paths
Custom avatar builder using plain language
Leaderboards, badges & progress tracking

MODULE 02

🧩

Recruitment Assessment

Replace the recruiter in mock call assessments. Every candidate gets the same standardized AI simulation — removing bias and scaling hiring.

Self-serve candidate assessment links
Live-monitored recruiter sessions
Percentage scores visible only to hiring team
Side-by-side candidate comparison
Available as standalone module

MODULE 03

🔍

Quality Assurance

AI scores real customer interactions against your QA scorecard. Upload calls, transcripts, and emails — or connect your CRM directly.

AI-primary scoring with human review layer
Generic scorecard or bring your own
Manual upload or CRM integration
Action plan generation for poor scores
Visibility for agents and managers

How It Works

Practice. Assess.
Improve. Repeat.

The AI plays the customer. Your agent plays themselves. At the end, the system knows exactly where they excelled — and where they need work.

Choose a scenario & avatar

Select from pre-built customer personas or create your own using a simple text prompt.

The AI plays the customer

Via voice, chat, or email — the AI reacts dynamically to how the agent handles the situation.

AI scores the session

Every session is scored across empathy, resolution, clarity, professionalism, and listening.

Level up. Earn rewards.

XP, badges and streaks make every session feel like progress. Agents keep coming back because they want to — not because they have to.

😤

Marcus — Billing Dispute

Frustrated · Medium Difficulty

LIVE

CUSTOMER (AI)

I've been charged $47.99 and nobody can explain why. I've been a customer for 3 years and this is unacceptable.

AGENT (YOU)

I completely understand your frustration Marcus, and I sincerely apologize. Let me pull up your account right now and get to the bottom of this for you.

OVERALL SCORE

Empathy

Resolution

Clarity

Listening

All Channels Supported

Every way your customers reach you.
Every module. Every scenario.

SmartAgentPro works across all support channels — and scores agents on the competencies that matter for each one.

🎙

Voice

Agents speak directly with the AI customer via microphone. The system listens, responds, and evaluates tone and verbal communication.

Tone & empathy of voice

Verbal clarity & pacing

Active listening assessment

💬

Live Chat

Real-time written exchanges with the AI customer. Scored on response speed, conciseness, and the ability to resolve issues efficiently.

Response time & efficiency

Written empathy & tone

Conciseness & clarity

📧

Email & Tickets

Agents craft written responses to support tickets. Evaluated on grammar, structure, thoroughness, and professional communication.

Grammar & professionalism

Structure & completeness

Ticket resolution quality

Avatar Library

Practice against every customer
your agents will ever face.

Hundreds of pre-built customer personas — plus a custom avatar builder where you create your own using plain language.

😤 Irate & Angry

😕 Confused Customer

🚪 Threatening to Cancel

🙅 Handling Objections

👴 Non-Tech Savvy

🔁 Repeat Caller

📢 Demanding Manager

😢 Distressed Customer

🤝 Friendly But Firm

❓ Indecisive

💸 Wants a Refund

🗣 Escalation Scenario

🌐 Language Barrier

📋 False Claim

🔇 Silent & Unresponsive

✨ Build Your Own →

Don't see what you need? Create a custom avatar using a simple text description — and it's private to your organization.

Pricing

Pick the modules you need.

Start with one module and expand as you grow. Enterprise custom pricing available for large teams.

7-day free trial included

Starter

Training Module

$20/agent/mo

Up to 25 agents · Module 1 only

✓AI simulation across all channels
✓Pre-built avatar library
✓Post-session scoring & reports
✓Up to 10 custom scenarios
✓Agent dashboards
✓English language only

Get Started — Free Trial

AI handles the simple interactions. We build the team for everything else.

One platform. Three modules.Every stage of the agent lifecycle.

Practice. Assess.Improve. Repeat.

Every way your customers reach you.Every module. Every scenario.

Practice against every customeryour agents will ever face.

Pick the modules you need.

See it in action before you commit.

One platform. Three modules.
Every stage of the agent lifecycle.

Practice. Assess.
Improve. Repeat.

Every way your customers reach you.
Every module. Every scenario.

Practice against every customer
your agents will ever face.